Once your appointment is successfully scheduled — whether by phone, text, email, or online—our booking system will automatically send a confirmation via text and/or email within 30 minutes.

This confirmation allows you to review the details of your service. If any changes are needed, you may do so by going online, or contact us at your earliest convenience by
Calling or Texting: 416-322-3133
Email: hello@nooksalon.ca

Please note: Do not respond to the confirmation text you received, as we do not have access to that number.
For any questions or changes, please contact the salon directly.

Our booking system will send a reminder via text and/or email 3 days before your scheduled appointment at 9:00 AM EST.
After receiving the reminder, you will have until 11:59 PM EST that same day to make any necessary changes.

Please note that changes cannot be made through the booking system within 2 days of your appointment.

If you need assistance, please contact the salon by
Calling or Texting: 416-322-3133
Email: hello@nooksalon.ca

For appointments scheduled on the same day, we kindly request at least 4 hours' notice if you need to make any changes or cancellations.

Same-Day Bookings for Nano-Bead Extension - maintenance, removal and installs only:
In the rare event that same-day appointments for nano-bead services (maintenance, removal, and installs only) are available, we kindly ask that you respect our time.
These services require a significant time commitment, and last-minute cancellations prevent us from accommodating other guests seeking appointments.
Any last-minute cancellations will be subject to our cancellation policy and treated as a no-show.

While we understand that emergencies can happen unexpectedly, if this policy is repeatedly not followed, we will require a 50% deposit for any future bookings.

If you do not call, text, or email to cancel or reschedule and fail to show up for your appointment, we will contact you to inform you of the missed appointment and attempt to reschedule.

If we are unsuccessful in rescheduling, a no-show fee of 50% of the service will be charged at your next service with us.

For Nano-Bead Extension services, a no-show fee of 100% will be applied to your next scheduled appointment.

For 3 or more no-show appointments, a 50% deposit will be taken at the time of your booking.

Your appointment time is very important to us, as it is specially reserved just for you.

We understand that schedule changes may be necessary from time to time.

If our cancellation policy is not met, the following charges will apply to your next appointment:
24 hours or less: 50% of the scheduled service
Failure to Show (No Show): 50% of the scheduled service

To cancel or reschedule, please contact us at:
Call or Text: 416-322-3133
Email: hello@nooksalon.ca

We appreciate your understanding and cooperation!

The safety of our guests and team is our top priority.

In the event of severe weather conditions (such as heavy snowfall, ice storms, or other hazardous conditions), we understand that travel may be difficult.

If you need to reschedule your appointment due to bad weather, please contact us as soon as possible.

We will do our best to accommodate rescheduling requests without enforcing our cancellation policy; however, we kindly ask for as much notice as possible.

If NOOK salon needs to close due to extreme weather, we will notify affected guests as soon as possible and work to reschedule appointments at a later date.

Please arrive on time, as we schedule guests back-to-back. If you are more than 15 minutes late, we may need to reschedule your appointment.

If you’re running late, please contact us as soon as possible.

Consultations are complimentary and encouraged.
We love inspiration photos of what you’re looking to achieve!
This allows us to better plan out the necessary steps (if needed) to achieve your hair goals.

For consultations, please fill out our consultation form, or book an appointment online.

For nano-bead consultations, please fill out our nano-bead consultation form. If you would like an in-person consultation, that can be done by booking online or contacting the salon.

For bookings with our independent hairstylist, please contact them directly or fill out their consultation form.

At NOOK salon, we are an exclusive Davines salon, using only Davines hair colour products, including Mask with Vibrachrom, A New Colour, View, Finest Pigments, and Alchemic.
To maintain the integrity and quality of our services, we do not sell Davines hair colour for use outside of NOOK salon.
Additionally, we will not apply any colour purchased by guests or brought from outside sources, regardless of brand, whether consumer or professional products.

In addition to Davines products, we use the following professional products and treatments to enhance your hair care experience:

We also carry a curated selection of Depot Male Tools for retail and professional use. This includes:
• No.105 Invigorating Shampoo
• No.201 Refreshing Conditioner
• No.302 Clay Pomade
• No.311 Fibre Cream
• No.313 Medium Hold Gel

We also carry a curated selection of Depot Male Tools for retail and professional use. This includes:
• No.105 Invigorating Shampoo
• No.201 Refreshing Conditioner
• No.302 Clay Pomade
• No.311 Fibre Cream
• No.313 Medium Hold Gel

For our hot towel treatment, post haircut, we use from Depot Male Tools:
• No.801 Daily Skin Cleanser
• No.815 Hydrating Skin Lotion

For our scalp and shoulder massage, pre-wash, we use:
• Sunflower Carrier Oil
• Now essential oils

For our smoothing treatments, we exclusively use Cezanne Smoothing Treatment.

To address hard water mineral buildup, we use Olaplex No. 4C Bond Maintenance Clarifying Shampoo and Olaplex Broad Spectrum Chelating Treatment.

For chlorine buildup, we use Malibu C Swimmers Wellness Shampoo and Malibu C Swimmers Wellness Conditioner, alongside Malibu C Swimmers Wellness Remedy Packet(s) if necessary.

For corrective colour services, we use a range of Malibu C products, including Un Do Goo Shampoo, Color Disruptor, CPR Packet(s), and Quick Fix Packet(s).

Please note, the products listed above are subject to change at any time as we continue to enhance the quality of services we provide.

NOOK salon is a collaborative space that includes both employee-based hairstylists and independent chair renter(s).

While our independent hairstylist(s) offer a range of services, some of the products they use, including colour and retail products, may differ from those used by NOOK salon.
However, all independent hairstylist(s) must align with NOOK salon's core values, which include a commitment to eco-conscious practices and sustainable beauty.

As a Green Circle Salons, NOOK salon includes an environmental fee in its pricing to support our sustainable practices.
Employee(s) of NOOK salon operate under this system, and their pricing reflects this.
Independent hairstylist(s), however, have the option to add an additional environmental fee at their discretion.

We are dedicated to fostering an environment that respects and upholds the values of sustainability and responsibility for both our employees and independent hairstylist(s).

At NOOK salon, all of our hairstylists are fully licensed and are required to keep their trade licenses up-to-date.
We take pride in providing high-quality services, and our team of licensed professionals ensures that you receive the best care and expertise for your hair.

As a result, we charge for all services provided at our salon.

This policy reflects the value of the training, skill, and expertise that our team brings to each appointment.

If your cosmetic hair colour is compromised due to swimming, excessive exposure to chlorine, saltwater, or any other external factors, we are not held responsible for any resulting damage or changes to the cosmetic colour.

In the event that your hair colour needs to be adjusted due to water exposure, additional colour fees will apply. These adjustments will be discussed with you in advance.

To maintain the longevity and vibrancy of your hair colour, we recommend taking precautions such as wearing a swim cap, rinsing your hair thoroughly after swimming, and using professional hair care products designed to protect colour-treated hair.

If you have any concerns or questions regarding hair care after your color service, please feel free to contact us for advice and recommendations.

We are happy to offer free adjustments within 7-days following your appointment, within reason.

We reserve the right to decline an adjustment for various reasons, including, but not limited to:
• The result you sought was achieved during the original service
• The stylist had discussed the possibility of not being able to achieve the desired result
• Any adjustments were made to your hair after the original service by you or another stylist, without or outside NOOK salon.

Please note the following for colour services:
• Additional colour fees may apply depending on the situation. If the adjustment is due to a change in your desired look, additional fees and will apply.
• We recommend using professional hair care products to maintain the integrity the longevity of your hair colour. Our stylists are here to offer solutions for maintain the integrity of your cosmetic hair colour.

NOOK salon is proudly a Hair Flair Affiliate, sourcing our nano-bead extensions and toppers exclusively from Hair Flair to ensure top-quality results for our guests.

As advancements in hair extension technology continue, we are committed to exploring new options and innovations that align with our salon’s dedication to excellence.