BOOK AN APPOINTMENT

Thank you

By booking an appointment at NOOK salon, you acknowledge and agree to abide by all salon policies, including but not limited to our cancellation, deposit, and service policies.
These guidelines and policies allow us to serve you and our guests efficiently and professionally while ensuring a smooth and fair experience for everyone.

NOOK salon reserves the right to update or modify policies at any time without prior notice.
It is the guest’s responsibility to review our policies before booking.

For a full list of our policies, visit: https://www.nooksalon.ca/salon-policy

We appreciate your cooperation and respecting our time.
We can’t wait to have you in our chair!

Appointment Booking Options:

  • Online Booking

    We’re proud to offer an easy-to-use booking platform designed to simplify managing your appointments.

    Our online booking system requires a credit or debit card on file to secure your appointment. We use Stripe to safely store your credit card information.

    Our platform also creates a personalized profile, allowing you to track past visits, and services. You can update your contact details, including phone number, and email.

    Click here to book online

  • Calling, Texting, or Email

    If you're not comfortable with leaving a credit or debit card in your file to book an appointment, please contact the salon by Calling or Texting: 416-322-3133.

    For email inquiries, please allow up to 48 hours for a response. You can reach us at hello@nooksalon.ca.

  • Online Consultation Form

    We offer online consultation forms for the following:
    NOOK salon Hair Request Consultation
    Nano-Bead Extensions Consultation
    Overdue Nano-Bead Extension Maintenance Form

    For colour services with Francisca, she requires a consultation either by e-mail or in-person.
    Alternatively, this online form can be filled out.

    Please allow 48 hours for a response.

  • Deposits

    At this time, we require a 50% deposit for the following services:
    • Nano-Bead Extensions (new installation)*
    • Cezanne Classic Smoothing Treatment
    • Cezanne Express Smoothing Treatment

    *This deposit is used to purchase the nano-bead hair extensions, which may take up to 3 business days to arrive by mail.

  • Colour Services

    This includes, but is not limited to: basic colour, bleach and tone, balayage, highlights, Cezanne smoothing treatments, and others.

    The prices displayed on our website and booking portal are starting prices for each service. Final costs may vary based on factors such as hair length, density, hair history, and the amount of product required.

    Please consider booking a consultation first and speaking to the Stylist to get a quote.

    A consultation is highly recommended if your last colour service was done over 6 months ago.

  • After Colour Booking Services

    All colour (basic colour, bleach and tone, balayage, highlights, or any of the combination) services at NOOK salon are to book following an "After Colour" service, unless otherwise specified.
    This includes:
    • After Colour - Blow Dry ($30)
    • After Colour - Blow Dry + Hot Tool ($45)
    • Haircut (varies from stylist to stylist)

    This ensures that both you and your hairstylist are fully satisfied with the results and helps maintain the integrity of your colour service.

  • Nano-Bead Extensions Appointments

    We are pleased to offer the option to book selective nano-bead extension services online with Kenedi.

    If you’ve previously seen a different Extension Specialist and would prefer to continue with them please contact us directly to make arrangements.

    However, if you have previously taken advantage of our booking policy, please note that moving forward, appointments will be only available with Kenedi.

    Thank you for understanding.

Group Bookings

  • Scheduling for Two or More Guests at the Same Time

    If you’re looking to schedule more than two appointments at the same time:

    • Select the service you wish to have
    • Select ‘Add People
    • Add the number of Guest, in addition to yourself, by choosing ‘Add More People

    Once the booking is successful, please leave an appointment note with the name of your guests and who they would like to see — including yourself!

    If you need any assistance, don’t hesitant to contact us!

  • For Two or More Guests with the Same or Preferred Stylist

    At this time, only two or more different services can be booked consecutively.
    Example: 1x Haircut and 1x Student Haircut

    Two or more of the same service cannot be booked back-to-back.
    Example: 2x Haircuts in a row

    For assistance with multiple bookings, please contact the salon by:
    Calling or Texting: 416-322-3133
    Email: hello@nooksalon.ca

  • Booking Confirmation

    Once your appointment is successfully scheduled — whether by phone, text, email, or online—our booking system will automatically send a confirmation via text and/or email within 30 minutes.

    This confirmation allows you to review the details of your service. If any changes are needed, you may do so by going online, or contact us at your earliest convenience by
    Calling or Texting: 416-322-3133
    Email: hello@nooksalon.ca

    Please note: Do not respond to the confirmation text you received, as we do not have access to that number.
    For any questions or changes, please contact the salon directly.

  • Appointment Confirmation

    Our booking system will send a reminder via text and/or email 3 days before your scheduled appointment at 9:00 AM EST.
    After receiving the reminder, you will have until 11:59 PM EST that same day to make any necessary changes.

    Please note that changes cannot be made through the booking system within 2 days of your appointment.

    If you need assistance, please contact the salon by
    Calling or Texting: 416-322-3133
    Email: hello@nooksalon.ca

  • Same-Day Bookings

    For appointments scheduled on the same day, we kindly request at least 4 hours' notice if you need to make any changes or cancellations.

    Same-Day Bookings for Nano-Bead Extension - maintenance, removal and installs only:
    In the rare event that same-day appointments for nano-bead services (maintenance, removal, and installs only) are available, we kindly ask that you respect our time.
    These services require a significant time commitment, and last-minute cancellations prevent us from accommodating other guests seeking appointments.
    Any last-minute cancellations will be subject to our cancellation policy and treated as a no-show.

    While we understand that emergencies can happen unexpectedly, if this policy is repeatedly not followed, we will require a 50% deposit for any future bookings.

  • No Shows

    If you do not call, text, or email to cancel or reschedule and fail to show up for your appointment, we will contact you to inform you of the missed appointment and attempt to reschedule.

    If we are unsuccessful in rescheduling, a no-show fee of 50% of the service will be charged at your next service with us.

    For Nano-Bead Extension services, a no-show fee of 100% will be applied to your next scheduled appointment.

    For 3 or more no-show appointments, a 50% deposit will be taken at the time of your booking.

  • Cancellation Policy

    Your appointment time is very important to us, as it is specially reserved just for you.

    We understand that schedule changes may be necessary from time to time.

    If our cancellation policy is not met, the following charges will apply to your next appointment:
    24 hours or less: 50% of the scheduled service
    Failure to Show (No Show): 50% of the scheduled service

    To cancel or reschedule, please contact us at:
    Call or Text: 416-322-3133
    Email: hello@nooksalon.ca

    We appreciate your understanding and cooperation!

  • Bad Weather Policy

    The safety of our guests and team is our top priority.

    In the event of severe weather conditions (such as heavy snowfall, ice storms, or other hazardous conditions), we understand that travel may be difficult.

    If you need to reschedule your appointment due to bad weather, please contact us as soon as possible.

    We will do our best to accommodate rescheduling requests without enforcing our cancellation policy; however, we kindly ask for as much notice as possible.

    If NOOK salon needs to close due to extreme weather, we will notify affected guests as soon as possible and work to reschedule appointments at a later date.

  • Time

    Please arrive on time, as we schedule guests back-to-back. If you are more than 15 minutes late, we may need to reschedule your appointment.

    If you’re running late, please contact us as soon as possible.

  • Service Adjustments - Hair Services

    We are happy to offer free adjustments within 7-days following your appointment, within reason.

    We reserve the right to decline an adjustment for various reasons, including, but not limited to:
    • The result you sought was achieved during the original service
    • The stylist had discussed the possibility of not being able to achieve the desired result
    • Any adjustments were made to your hair after the original service by you or another stylist, without or outside NOOK salon.

    Please note the following for colour services:
    • Additional colour fees may apply depending on the situation. If the adjustment is due to a change in your desired look, additional fees and will apply.
    • We recommend using professional hair care products to maintain the integrity the longevity of your hair colour. Our stylists are here to offer solutions for maintain the integrity of your cosmetic hair colour.

  • Service Adjustments - Nano-Bead Extensions

    You can expect to lose 5-15 strands between your maintenance appointments.

    We are happy to offer free adjustments (within reason) within the two weeks following your appointment.
    This includes rearranging some pieces, or refitting any pieces that have fallen out.

    If this is over two weeks, a small fee of $50 will apply.

    Please note that your appointment may not be booked with the same Extension Specialist. There is a high likelihood that the appointment will be scheduled with Kenedi.